Responsible Gambling

At Immerion we take safer gambling seriously. We want play to be fun and kept under your control, so we provide clear tools and guidance to help you manage how, when and how much you play. This page explains the principles we follow, the account controls available, signs to watch for and where to get confidential support if you need it.

Our commitment to safer gambling

We aim to protect players by promoting responsible play and by offering practical controls you can set yourself. We treat player safety as a priority and will support anyone who asks for help. Staff are trained to respond quickly when a player shows signs of distress or problematic behaviour, and we will take action to reduce harm where appropriate.

Activity-control tools

We provide a range of self-service tools so you can control your activity without delay. These are adjustable from your account settings or via our support team.

Deposit limits

Set daily, weekly and monthly deposit limits to keep spending predictable. Limits can be lowered immediately; increases may be subject to a cooling-off period for your protection.

Loss limits

Loss limits help you cap the amount you can lose over a chosen period. This can be set alongside deposit limits to give tighter control over net activity.

Time limits and account breaks

Use session timers, reality checks and automatic session breaks to manage play time. You can apply short account breaks from 24 hours up to several weeks if you want a pause without closing your account.

Self-exclusion

For longer-term removal from gambling access, self-exclusion is available. Self-exclusion can be set for defined periods or permanently. While excluded you will not be able to access your account and we will help direct you to support services.

Recognising signs of problematic behaviour

Look out for warning signs such as chasing losses, borrowing to gamble, hiding activity, playing for longer than intended, neglecting work or family responsibilities, or increased anxiety around play. If you notice these in yourself or someone you care for, consider using account controls or seeking advice.

Tips for staying in control

Decide a budget before you play and stick to it, use deposit and loss limits, set regular time-outs, avoid gambling when upset or under the influence, and keep a record of your activity. Treat gambling as a form of entertainment with a fixed cost rather than a way to make money.

Support and professional help

If you need further help, speak to our support team in the app or website help centre and we will assist with account controls and referrals. You can also contact recognised support organisations such as GamCare and GambleAware for confidential advice, counselling and treatment options. If you are concerned about someone else, these organisations offer guidance on how to help and set boundaries.